MockupShipping & Returns
Every item is printed and sewn to order, so timelines have two stages: production, then transit. Here's exactly what to expect — and what we do when something isn't right.
两种发货方式
结账时你可以选择发货地。两种方式都是接单后定制生产——衣服在你下单之前并不存在，每一件都单独印制、裁剪、缝制并质检。
| 🇺🇸 美国发货 | 🌏 自有工坊直发 | |
|---|---|---|
| 生产 | 2–5 个工作日 | 7–15 个工作日 |
| 送达（美国） | 3–7 个工作日 | 5–10 个工作日 |
| 送达（国际） | 7–14 个工作日 | 10–20 个工作日 |
| 价格 | 标准价 | 折扣价 |
Delivery cost
所有订单、所有发货方式一律包邮——含标准带追踪物流，结账时不另收运费：你看到的价格就是最终价格。我们全球配送；如产生关税或进口税费，由收件人承担。
Tracking
You'll receive a tracking link by email as soon as your order ships. You can also check status and tracking anytime under Your Account → Orders.
Returns & exchanges
Because each item is custom-made to your design, we can't accept returns or exchanges for a change of mind or an incorrect size — please check the Size Guide before ordering. This is the standard practice for personalized goods and is stated before checkout.
Damaged, defective, or misprinted items
If your item arrives damaged, defective, or misprinted, contact us within 30 days of delivery with your order number and a clear photo of the issue, and we'll make it right with a free reprint or a refund — your choice. Refunds go back to your original payment method. Reach us at hello@mockuptee.com, by replying to your order confirmation email, or through your account.
Cancellations & address changes
Orders move into production quickly. If you need to cancel or change the shipping address, email hello@mockuptee.com as soon as possible — we can always help before production begins, and we'll do our best after.