MockupShipping & Returns
Every item is printed and sewn to order, so timelines have two stages: production, then transit. Here's exactly what to expect — and what we do when something isn't right.
Dos formas de recibirlo
Al pagar eliges desde dónde se envía tu pedido. Ambas rutas se hacen a pedido: tu prenda no existe hasta que la pides, y cada pieza se imprime, corta, cose y revisa de forma individual.
| 🇺🇸 Se envía desde EE. UU. | 🌏 Se envía desde nuestro taller | |
|---|---|---|
| Producción | 2–5 días hábiles | 7–15 días hábiles |
| Entrega (EE. UU.) | 3–7 días hábiles | 5–10 días hábiles |
| Entrega (internacional) | 7–14 días hábiles | 10–20 días hábiles |
| Precio | Precio estándar | Con descuento |
Delivery cost
El envío es gratis en todos los pedidos y todas las rutas: incluye envío estándar con seguimiento y no hay cargo de envío al pagar; el precio que ves es el que pagas. Enviamos a todo el mundo; los aranceles o impuestos de importación, cuando apliquen, corren por cuenta del destinatario.
Tracking
You'll receive a tracking link by email as soon as your order ships. You can also check status and tracking anytime under Your Account → Orders.
Returns & exchanges
Because each item is custom-made to your design, we can't accept returns or exchanges for a change of mind or an incorrect size — please check the Size Guide before ordering. This is the standard practice for personalized goods and is stated before checkout.
Damaged, defective, or misprinted items
If your item arrives damaged, defective, or misprinted, contact us within 30 days of delivery with your order number and a clear photo of the issue, and we'll make it right with a free reprint or a refund — your choice. Refunds go back to your original payment method. Reach us at hello@mockuptee.com, by replying to your order confirmation email, or through your account.
Cancellations & address changes
Orders move into production quickly. If you need to cancel or change the shipping address, email hello@mockuptee.com as soon as possible — we can always help before production begins, and we'll do our best after.